Computer Maintenance

Maintenance

Black River Technology(BRT) works with the world’s largest and most established third party maintenance providers as well as the maintenance departments of all our equipment manufacturers. In fact we have supplied many of these third party suppliers with their parts for more than a decade. When it is time to review the maintenance situation in your data centre talk to BRT. We can look at a variety of ways to help you save money on your hardware maintenance needs.

3rd Party Maintenance

If you have a hardware maintenance contract that is expensive, complicated and difficult to manage, BRT has the solution for you. BRT is proud to offer it’s customers a variety of 3rd party maintenance options (including dedicated onsite spares kits for each machine) which help our customers save an average of 40-60% from what they are now paying direct to the manufacturer.

Pick the plan that is right for you

BRT can help you cutomize the plan that is right for you. Some of the standard plans available are:-

Bronze Program (Parts Logistics for Self Service)

Next business day advanced parts replacement with detailed instructions shipped with and/or offered via e-mail regarding replacement of the part. With these instructions accompanied by Help Desk support during normal hours, the customer removes the faulty part and replaces it with the new part. The Bronze service is designed for customers who need high availability of parts for systems and who have experienced technical personnel at their site.

  • Help Desk support hours 8am to 5pm EST, Monday to Friday*
  • Dedicated technical support account manager and call centre/support centre.
  • Site activity reports by different criteria available by request.

Silver Program (Parts Logistics for Self Service)

This service is designed for customers who want to take advantage of certified technical skills as well as quick turnaround on parts at an economical price. BRT will provide Help Desk support and “like” equipment replacement by the next business day.

  • Help Desk support hours 8am to 5pm EST, Monday to Friday*
  • On site coverage from 8am to 5pm site local time, next business day Monday to Friday*
  • On site response by next business day following the service call request
  • BRT will provide a replacement part via the selected freight carrier for delivery to the end user between the hours of 8am to 5pm site local time Monday to Friday*
  • Dedicated technical support account manager and site history reports by different criteria available by request.

Gold Program (Business Critical)

This service is designed for customers that need high availability of key business systems.

  • Help Desk support available 24 hours a day, 7 days a week.
  • On site coverage from 8am to 5pm site local time Monday to Friday*
  • On site response within 4 hours, dedicated spares kit on site.
  • Dedicated technical support account manager and site history reports by different criteria available by request.

Platinum Program (Mission Critical)

This service is designed for those customers that demand maximum availability. This level of support works around the clock to provide you with rapid recovery in the event of a system failure.

  • Help Desk support available 24 hours a day, 7 days a week.
  • On site hours of coverage are 24 hours a day, 7 days a week and 365 days a year.
  • On site response within 4 hours, dedicated spares kit on site.
  • Dedicated technical support account manager and site history reports by different criteria available by request.

Consolidate your multiple plans into one

If you are like many organizations you probably have a variety of manufacturers equipment on site. BRT helps you consolidate all of your service contracts into a single contract. Consolidating all your contracts into one has the benefit of only having one single point of contact when things go wrong. It also eliminates the time and frustration involved in managing and renewing multiple contracts.

We cover the nation

BRT maintenance plans cover equipment Australia wide. Certified technicians are always only a short distance away. You can be certain that the spare parts and technical expertise required will be available when required.

Obtain a customised quote

Receive a customised quote by simply filling out the “Contact Us” form. You will receive a quote that will detail your savings and the support that you will receive. Please feel free to call us today to speak to one of our maintenance experts to help you design a plan that is right for you.

Hardware Support Coverage

MID RANGE SERVERS, PC’S, NETWORKING, STORAGE (All Major Manufacturers)

Servers

HP: 9000 Series Servers & Workstations
IBM: RS/6000, xSeries, pSeries
SUN: Enterprise & Sun Fire Series, Netra
Compaq SGI Dec Vax

Networking

Cisco, Brocade, Qlogic

Storage

Adaptec, Arena Maxtronics, Brocade, Chapparal, Clarion, Compaq, EMC2*, Eurologic, Fastora, FIA, Gadzooks, HP, IBM, Infortrend, JMR Electronics, Maxtor, MaXXan Systems, Mylex, NetApps, Overland Data, Qualstar, Quantum, Spectra Logic, Storage, Storage Tek, Storageworks, Sun, Xyratex

Operating System Support

Linux, SCO UNIX, Sun Solaris, AIX, HP-UX and Microsoft

The hardware and software listed above is a selection of the most popular manufacturers supported by BRT. For additional hardware or software support coverage please contact us with your specific requirements.

* Availability of specific coverage hours, or response times, may vary dependant on location.